The Information Technology Infrastructure Library (also known as ITIL) is a set of topics as well as concepts that deal with the things that IT organizations should know. To answer the question “What is ITIL?”, it is important to look at the concepts included in the different versions of the library.
Information Technology Infrastructure Library (also known as ITIL) is consisted of policies and concepts that are very useful for managing operations and development of IT infrastructure. The library is very important to describe practices as well as procedures and tasks that information technology organization should enforce or implement to attain its needs. For the convenience of IT associations and organizations, ITIL was published in a book series with the help from the British Office of Government Commerce. To have idea what is ITIL, it is best to look at the different published versions of Information Technology Infrastructure Library.
The first version of ITIL deals with the basic concepts in IT that organizations should learn. Some of the topics covered in this version are cabling techniques, backup power supplies and office acoustics. Aside from these, the version covers topics on service delivery and service support. To assist the organizations, the version discusses the processes involved in service support such as help desk management, change management as well as software distribution and control. Other concepts that were tackled in this version are capacity management, contingency planning, availability management and cost management.
The second version of Information Technology Infrastructure Library was published to add other concepts that are important to IT. The reasons for publishing and introducing this version include the elimination of duplicate entries, improvement in the consistency of topics and inclusion of new IT concepts. Some of the topics covered in ITIL version two are problem management, release management, incident management, financial management of IT assets, security management and service continuity management. The advantages of version two over version include the introduction of the concepts call center and help desk. Aside from these, the second version discusses and compares the three kinds of IT organizational structure, namely the local service desk, the central service desk and the virtual service desk.
The third version of Information Technology Infrastructure Library has five volumes, which focus on service strategy, service transition, service design, service operation and continual service improvement. In the volumes that deal with service transition and service strategy, the concepts discussed include service assets, business case development, service value definition as well as information security management. When it comes to service operation and service design, the topics covered are access management, request fulfillment and application management. Finally, the volume on continual service management discusses concepts related to upfront planning and ongoing scheduling.
Additional Facts and Other Helpful Information
Implementing ITIL is very important and helpful to manage the organization’s resources effectively and to monitor the IT outputs and capabilities of the group. However, to assess which of the three versions is the best to implement, it is important to first assess the needs of the group and understand the needs of clients and customers.